Example scenario
Knowledge lives in inboxes and heads
- Starting point
- Quotes, reports or answers to customer enquiries are pieced together from emails, spreadsheets and the memory of individual people. Every request starts with searching, and when one person is away, the process stalls.
- Approach
- We map the workflow with the people involved, review the sources that are actually used and build a prototype that brings the relevant information together and prepares a reviewable draft – using your real data.
- Outcome
- A running prototype after the first iteration, a before-and-after measurement of processing time and a clear basis for deciding on integration.